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Bali Villas and More Terms and Conditions

Bali Villas and More (BVAM) is an Australian owned PTY LTD. We are an online travel agency.  By using BVAM services you, as the Guest, agree to the following Terms and Conditions between BVAM, Villa Owners and other service providers and yourselves.

  1. Booking Procedure
    1. Upon confirmation that you wish to book a particular villa, we will arrange with the villa owner or representative to hold your booking for the required dates for a period of 3 days.
    2. During this 3-day period, you are required to pay the deposit (See Point 2).
    3. Upon receipt of the deposit we will confirm the booking with the villa owner or their representative.
    4. In the event of non-payment of the deposit within the 3-day period, the booking may be null and void or made available to other interested parties until your deposit is received.
    5. For bookings made using the live booking feature, there is a time delay to confirm booking and availability. If the selected villa is not available, an alternative will be offered or customers offered a full refund on monies paid. In the case of an alternative villa being offered, any difference in price will be the responsibility of the customer. If the new villa is cheaper than the original booked villa, then the difference will be refunded, or put towards the final payment.
    6. For hotel bookings, bookings are confirmed upon receipt of full payment from guests. Hotel Vouchers are issued to guests as confirmation of booking.
    7. We do our best to be accurate with prices displayed, and are correct to the best of our knowledge. However, final prices will be provided upon enquiry due to the dynamic nature of the market, currency exchange fluctuations etc.
  2. Payment of Deposits and Fees.
    1. If your booking is made more than 60 days before the rental period, a deposit of 50% is payable.
    2. If your booking is made less than 60 days before the rental period, 100% of the fee is payable at the time of booking.
    3. For bookings made more than 60 days before the rental period, the remaining 50% must be paid not less than 30 days from the start of the rental period.
    4. If the outstanding balance is not paid within the timeframes as stipulated in Article 2.3, the villa owners reserve the right to cancel the booking. Deposits paid are non-refundable.
    5. Invoices will be sent online and can be paid by bank transfer or credit cared via our secure online payment gateway.  Credit Card, or Transaction fees are as follows VISA/MCARD 1.2% ;Premium/Platinum/GOLD- VISA/MCARD 1.95% ;All AMEX Cards 1.95% ; Diners Club 2.5% ; All INTL Card types 3%. Please note that there are no fees for online bank transfers between Australian banks.
    6. Security bond arrangements are made with individual villa owners/ their representatives, and Guests will be made aware of this through the specific villa’s Terms and Conditions, which will be sent at the time of booking.
    7. Additional taxes may be payable to the displayed villa fee. These may vary from villa to villa and will be confirmed at the time of enquiry/ booking.
    8. Extra beds may incur an additional charge. If you require an extra bed and an additional charge is payable, you will be invoiced separately for this, if using the ‘Book Now’ feature on the website.
    9. Prices displayed may vary slightly on the day of booking due to currency exchange rate fluctuations. The invoice amount will reflect the currency exchange rate on the date of issue. Currency conversion rates are dictated by our banking partner Westpac Australia and are available on Invoices will be issued based on the exchange rate of the day of issue. Exchange rates may vary on final payment date and will be adjusted on the exchange rate of the day payment is due. Initial exchange rates at the time of invoicing are an estimate an taken from the date of issue
    10. Prices are subject to change without notice and will be confirmed on the day of booking. BVAM does all that is reasonable to ensure information contained on the website is accurate and up to date. If BVAM is notified of a change of price by villa owners/ managers at the time of booking the Guest will be informed. BVAM holds no liability for differences in prices.
    11. If there is a difference in payment terms and conditions between those contained herewith and the payment Terms and Conditions of an individual, the Terms and Conditions of a particular villa will supersede Bali Villas and More Terms and Conditions.
    12. For hotel bookings, the full amount is payable at the time of booking to secure your booking. Cancellation policies vary and it is the clients responsibility to request relevant information regarding this from Bali Villas and More at the time of booking.
  3. Amendments, Cancellation and Refunds
    1. If fees due are not paid within the timeframes as stipulated in Article 2, the villa owners reserve the right to cancel the booking. Deposits paid are non-refundable.
    2. Cancellation and refund policies sometimes vary depending upon the villa booked. These are outlined in the individual villa’s Terms and Conditions, which are available upon request.
    3. Any amendments will incur an administration fee, which varies according to individual circumstances. Any reduction in the booking period is considered a partial cancellation and subject to relevant Terms and Conditions for the particular villa booked.
    4. Bali Villas And More accepts no responsibility for any works or construction outside of the boundary of your villa. We will not enter into refunds or be held responsible for any activity outside of our villa.
    5. Where any refunds are paid, additional banking fees are the responsibility of the Guest.
    6. If the villa the client wishes to book becomes unavailable during the time it takes for payment to be processed, wherever possible a similar villa be offered. Any additional fees are the responsibility of the guest.
  4. Functions and Additional Fees
    1. If you wish to hold a function at the villa, such as parties, weddings or other events, which include music or live entertainment and outside guests you need to tell us so that arrangements can be made with the Banjar (village leaders). Additional fees will be applicable which, are the responsibility of the Guest.
    2. If you decide to hold such a function during your stay, you will need to speak to your villa staff. Additional fees will be applicable which, are the responsibility of the Guest.
    3. Guests are responsible for the payment of fees associated with any additional items – such as swimming pool fences, cars, motorbikes, furniture etc. – or services – such as chefs, message etc.
  5. Villa Check In and Check Out
    1. Check is time is generally from 2:00pm and check out at 12:00 noon.  Late departure is dependant upon villa availability. Late checkouts until 6:00pm may be charged at 50% of the daily rate. Any check out after this time is considered an additional day.
  6. Pool Fences
    1. Pool fencing is not a mandatory requirement under Indonesian Law, and is not a standard inclusion.
    2. Pool fencing is available at an additional cost. The safety of all persons, including children, remains the sole responsibility of the villa guests.
  7. Complaints
    1. Any issues should be raised with villa staff at the time they occur during the stay and BVAM kept informed.
    2. BVAM will not enter into discussion regarding complaints regarding matters of which the company was not informed at the time of the matter arising.
    3. The resolution of any issues is between the Guest and Villa Owner/ their Representative according to the individual Terms and Conditions for the specific villa booked.
  8. Airport Transfers and Promotional Inclusions
    1. All BVAM Prices are inclusive of tax, service and other charges and inclusive of stated extras, including but not limited to airport transfers and promotional extras and discounts that will vary from time to time.
    2. Airport transfers are included on the following basis: Minimum stay of 3 nights or $500 USD accommodation spend will include one-way pick up from the airport.
    3. Minimum stay of 5 nights or $1000 USD Spend – two airport pick up and one airport drop off.
      Free Airport Transfer Areas:
    4. This applies to bookings in the Kuta, Legian and Seminyak. Canggu, Nusa Dua and Jimbaran areas will be given prices at the time of quotation of final booking. For bookings in other areas of the island, discounted transfers will be offered. This will be confirmed at the time of booking.
    5. One vehicle per booking will be provided for airport transfers. More can be provided depending upon the most economical and efficient way of organizing transfers and the clients total accommodation spend as mentioned above.
    6. For large group bookings, where guests are arriving on multiple flights, it may be necessary for guests to wait for other guests at the airport, or additional charges may be made for additional vehicles.
    7. Airport transfers may not be included in hotel accommodation option packages, minimum booking spend as mentioned above applies.
    8. Transfers are not included for accommodation in Nusa Lembongan or Gili Island, but may be arranged for an additional fee.
      VIP Program
    9. Our VIP program is made available to clients with a minimum spend or $1000 USD and further information can be found here
  9. Flight Bookings
    1. BVAM operates as a booking agent only for flights, and books flights on behalf of Guests if requested.
    2. Due to frequent changes in flight prices, any flight prices quoted are valid for a period of 24 hours only. Any changes in prices after this will be charged at the guest’s expense.
    3. If flights are included as part of layby payment plans, and there is a change in flight price between application and approval of layby payments, the guest is responsible for the increase in fare price. Any increase in flight fares is payable immediately and may not be added to the layby payment.
    4. Flight bookings will only be confirmed up receipt of full payment from guests.
    5. Guests are responsible for the accurate provision of passenger information to BVAM for flights to be booked.
    6. BVAM holds no liability for any issues arising from the incorrect submission of information from the Guest.
    7. Any changes to flight bookings will be subject to Change Fees as set by the particular airline used.
    8. Guests are also subject to the terms and conditions, including Terms of Carriage as laid out by the particular airline being used.
  10. Hotels
    1. Hotel prices displayed on the website are guide prices only. Exact price will be confirmed upon enquiry, and may vary depending upon season and availability.
    2. Pictures are for illustration purposes. The room you receive may vary slightly to the pictures of the rooms displayed.
    3. Cancellation and/ or changes will be subject to fees specified by individual hotels and also subject to a BVAM admin fee.
    4. In the event of changes to prices for hotel rooms between the time of the quote being issued, and the client confirming the booking, the client is responsible to pay any increases in fees. Bali Villas and More holds no obligation to honour the cheaper rates quoted if these have increased by the time of client booking.
  11. Limitation of liability
    1. BVAM acts as a marketing and booking agent only. We sell villa and hotel accommodation, and extras, including but not limited to transfers and tour options on behalf of villa owners, villa management companies and other providers.  BVAM’s obligation is to make villa or other types of accommodation bookings on your behalf and to arrange relevant contracts between you and the accommodation provider, and other services.
    2. BVAM has no responsibility or liability for these services nor do we make any warranty or representation regarding the standard of the accommodation, or other services.  All bookings are made subject to the terms and conditions and limitations of liability imposed by these accommodation or other service providers. BVAM will do all that is reasonable to ensure your choice of accommodation or other service is as requested. If for any reason, any accommodation provider is unable to provide the accommodation for which you have contracted, or other services differ, your remedy lies against the provider and not BVAM.
    3. BVAM provides no guarantee regarding the operating and safety procedures of external tour operators. By booking a tour through BVAM, you acknowledge that such matters rest with the tour operator and yourself. At no time does BVAM accept any responsibility or liability for personal safety or personal injuries.
    4. By booking a tour you acknowledge that you have read and understood the full terms and conditions in relation to tour booking and safety and absolve Bali Villas and More PTY LTD of any and all responsibility and liability for personal safety whilst undertaking activities booked through BVAM. You herby understand that by participating in any tours or other activities, you are doing so at your own risk.
    5. It is the guests’ responsibility to ensure that they are in compliance with all visa and other such regulations for travel to Indonesia, including passport validity of at least 6 months from the end of their travel period to Indonesian. BVAM holds no responsibility for any losses incurred by guests due to failure of guests to meet any and all regulations in this matter.
    6. It is strongly recommended that all travels are covered by adequate travel insurance.
  12. Parties And Events
    1. Group parties/luncheons diners can only be to the total of 50% above the total guests numbers and are restricted by local council times of a evening. Music must be at an acceptable level that does not disturb other surrounding villa guests
Sharon CSharon C
Thank you for your amazing tours and your driver could not do enough for us... He couldn’t have done anymore for us..
Tristan Moy - AUSTristan Moy - AUS
Thank you team for making such an easy and discounted getaway at a gorgeous spot 💕
Niina Niina - Bali, IndonesiaNiina Niina - Bali, Indonesia
There is so much to explore on this island. Bali Tours and More provides a great service to make most of it! Friendly and reliable staff! #happyholiday.
Claudia Marie - AUSClaudia Marie - AUS
Great team of people who had all the great tours and activities me and my friends wanted to do. They organized everything including the pick up from our hotel and made our holiday so much more fun. Thank you for being so fantastic!
Trina Farren-Price - AUSTrina Farren-Price - AUS
Outstanding professionalism and service. The way to see Bali!
Bilal Naik - Bengaluru, IndiaBilal Naik - Bengaluru, India
Great and luxury villa no booking fees.
Kimberly LKimberly L
Bonny and Gede are the best! If you want the best of Bali, these two are your guys! My husband and I booked my hotel with Bali Holidays and More, after talking to Bonny, he knew exactly what we needed - a beachfront hotel in Legian with a swim up bar and good cocktails. The Bandha is new and we loved it! And then he booked us a tour with Gede to Ubud, and he even took us to a few the most beautiufl waterfalls for photos. We love you guys, we will be back!
Abigail K - Harrisburg, PennsylvaniaAbigail K - Harrisburg, Pennsylvania
Thanks to this entire team for making our Bali holiday wonderful! I found them on Facebook, and I was skeptical because they seemed so new, but they do everything…. it sounds too good to be true. We had excellent services and recommendations, and then the free airport transfers with our villa booking was just the icing on the cake. We ended up booking a day with surf lessons and the Kecek Dance, with dinner at El Kabron after. It was all perfect and so easy to enjoy bc everything was taken care of for us!
I never want to leave! We have the best ever Bali holiday. Thanks so much to Bali holidays for organising all the tours. The Ubud cycle was amazing and then the jungle swing and Bird park were just beautiful. Thanks for helping me choose 2 great hotels and getting me around the Island. So much easier your team doing it as I actually got to relax and that is what I wanted out of my holiday. Thanks so much to Gede the tour guide and Bonny for helping to book everything. See you soon team!
Kate Gleeson - AUSKate Gleeson - AUS
We stayed at Villa Sirocco in Canggu and Bali Villas and More was great in assisting us to find the most amazing place to stay. Their website was easy to use and they were great in recommending places to visit and things to do during our stay. Fantastic 5 star service. Highly recommended.
tarekbh - Melbourne, Australiatarekbh - Melbourne, Australia
Thanks for taking care of our holiday our family had an amazing time! My girls loved the tours and we loved the tours we booked. The hindu culture tours were fantastic and great to show our young girls a different way of life. The hotel was amazing and right on the beach and best price we could find. The entire experience really made our holiday. Pleasure to work with your team and have somebody to chat to during the entire process. Great job!
رضوان حسینرضوان حسین
Amazing team of people who have all the best prices for all the best tours and activities in Bali. This is the perfect one stop site for everything Bali! No matter what age or budget, these guys have able to find the perfect tour!
Tee ZTee Z
Tonight i booked my accommodation for my up coming Bali Trip. Its just too easy. The service is prompt, communication fabulous. Sooo much cheaper than any other booking site. This is my second booking and certainly will not be my last.Roll on March 2019.....15 days of relaxing on the beach at Sanur.
Sharon Wade - AUSSharon Wade - AUS
Excellent, fun and safe quad bike tour. Highly recommend.
Robert Upward - AUSRobert Upward - AUS
I have used Bali hotels and more several times. Always delivering above and beyond. I have always been extremely happy with the quality of the accommodation I have booked with them. They always go that little extra to help with all your needs. Friendly, reliable, true professionals with local knowledge and impeccable service.
Do yourself a favour and book with Bali Tours and More! I can't recommend highly enough. Everything was so seamless, from requesting the information for the tour (I did Nusa Penida incl. snorkelling departing from Bali), the booking process, the return hotel transfers and the tour itself. Nothing was overlooked and the professionalism was second to none by the tour operators. When I got back to Bali from the ferry, I accidentally went to the wrong place and missed my car back to the hotel. I made a quick call to their staff and within 5 minutes, they had organised another car to take me!! The service is amazing, I wouldn't book with anyone else. Thanks again to the whole team at Bali Tours and More!!!
OliverGoldsmith1971 - Melbourne, AustraliaOliverGoldsmith1971 - Melbourne, Australia
REVIEW: Who doesn't love a Bali holiday! Thanks for sorting everything out. The hotel was terrific, great swim up bar and really clean rooms!. The tours and hike to Mount Batur was breathtaking. Thanks for organizing all the finer details
Char WadeChar Wade
We had a great experience dealing with Bali Tours and more.We did the quad bike adventure and had a ball, highly recommend booking through Bali tours and more. We did 1hour, definitely would do 2 hours next time. It was a great balance of adventure, site seeing and a little bit of adrenaline (if you wanted).Thank you.
Matt Gleeson - AUSMatt Gleeson - AUS
Thanks for helping us organise our stay in Bali. Our Villa was amazing. The accommodations were second to none, and the villa staff were always helpful as was your website which helped us to easily plan our stay. Thank you for helping us enjoy a fantastic holiday.
It was so much easier getting your team to do everything. Gede our tour guide was just lovely and took us to all the best places. Loved the Bali bird park and the ATV riding.The villa you helped us find was outstanding! The staff were great and it was in the best area of Seminyak and walking distance to all the shops.We loved the VIP book you gave us and went to great restaurants and beach clubs.I would also definitely recommend the Ubud Cycle tour it was great to see the areas of Bali that weren't so busy and you can still see farmers at work. Great tour!Thanks for all your help again
We couldn’t thank them enough for everything they did for us. Bonny knows everything about Bali and more, you can ask him anything! We loved the VIP books, and especially since a lot of the restaurants were on my list to try.
Pankaj Zala - Ahmedabad, IndiaPankaj Zala - Ahmedabad, India
Thanks for helping us organise our stay in Bali. Our Villa was amazing. I really like your and enjoying well with stay with my family, keep it up with awesome service for in future.
Albin HedwallAlbin Hedwall
Great villa selection, luxury villa, great for families, expert support staff, no booking fees. Thats What I Like With Bali Villas And More.
Sean O'Meara - AUSSean O'Meara - AUS
Awesome - holiday arranged White water rafting for us with pick ups etc - great and easy to deal with!!
Best Bali Holiday Ever!We just came back from Bali and loved every moment! Bali was such an affordable holiday for us. We booked at the Hotel Indigo with Bali Tours And More. The team arranged airport pick up and the hotel was amazing. Right on the beach. A really perfect location.We then did the Mount Batur trek which was so worth it and just amazing views from the top. It took a few hours to get up there but we left we unforgettable memories.We also did the water rafting and ATV adventure.Then we spent a lot of time relaxing and what a place to do that, Bali is the perfect holiday destination for us!Thanks so much for organising everything for us and all the VIP passes it was a perfect holiday!
What a holiday! I love Bali and everything there is to do here! My kids had such an amazing time. I used Bali Tours And More to find me a great hotel in Seminyak. Their drivers picked me and my family up from the hotel which was easy.....
Just got home from our amazing Bali holiday!the kids and us loved every minute of it. Perfect weather, amazing hotel, cheap food and drinks. Bali Tours And More booked the Hard Rock Hotel for us which was really great value for money and so much to do for the kids. We actually got a holiday too! Then we book snorkeling in Nusa Penida, Waterbom and Ubud tours. All great value for money and lot of fun. Really appreciate you helping us book everything, we had no idea where to start and it was good to chat during the planning process. Thanks to your team for such a great effort! We are booking again in 12 months.
Abdul Razzaq Khosa Bloch - Islamabad, PakistanAbdul Razzaq Khosa Bloch - Islamabad, Pakistan
Great prices, see the best tours in Bali, great service, great tour guides, great for families.
Serena Getson - AUSSerena Getson - AUS
I highly recommend Bali Hotels and More. They have made everything an absolute breeze on both my trips to Bali. On my very first trip to Bali (on my own!)
Michelle Shearing - UKMichelle Shearing - UK
Amazing! Organized hotel and transport for wherever I needed to go, showed me sites around Bali that I wouldn't of been able to see on my own.  Helpful and friendly would 100% recommend them!
Purna Chandra SahuPurna Chandra Sahu
Five star tour guide service in Bali with great prices for families.
Bali Tours and More - November 10, 2018
Serena GSerena G
I highly recommend Bali Tours and More. They have made everything an absolute breeze on both my trips to Bali. On my very first trip to Bali (on my own!), I was a bit nervous. But with Bali Tours and More, I felt truly looked after, almost as though I had a personal travel agent/concierge service! Booking was the easiest thing ever, airport transfers were personalised and reliable, and they even did live chat with me, to work out the best accommodation option for my personal needs....
Adam MAdam M
Your guys are great! Our parents villa was amazing and the waterfall tour was incredible. Bonny who booked everything was brilliant and Gede the tour guide was such really terrific. Would definitely book with you and your team again!
Just came back from my 5th trip to Bali and it gets better and better. Bali holidays helped me book a beautiful villa in Seminyak. Paid in Australian dollars which was awesome as didn’t lose money on currency exchange the villa was perfect and staff were super helpful....
Kerrie Little - USAKerrie Little - USA
Thank you had a great time accommodation perfect and transfers very punctual. Have recommended you to many people
Walter Daniel KWalter Daniel K
The helicopter ride to the Gilis was amazing - apart from the scenery and the convenience the thing I dread most is the drive from Canggu to Padang Bai. Avoiding all the traffic and waiting and simply getting into a helicopter was a whole new experience. Bali Tours and more did a great job with everything, I had a few custom requests. Especially Bonny was extremely helpful in accommodating all of my needs. He even answered my messages long after working hours - extremely helpful. Will definitely book again with them!
Nicole Patrice Bhatti - AUSNicole Patrice Bhatti - AUS
We used Bali Villas and More for our recent stay, we found the perfect villa for our family and would highly recommend it. After being to Bali a number of times it was such a different experience being in a Villa instead of resort. I wouldn't look back, the staff, tips and service were exceptional!!